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Welcome to the Supportcenter!

As registered user you are able to download updates and patches for your Secureguard appliance.


17 October 2014
Maintenance

Dear customers, due to a maintenance window on 22th October between 6pm and 12pm the SecureGUARD Support-Center won't be available.
We apologize for the inconvenience.
Best Regards,
Your SecureGUARD Team

 
10 February 2014
TMG2010 SP2 Rollup4

Dear Ladies and Gentlemen,

We are currently investigating an installation issue with Forefront TMG 2010 SP2 Rollup Package 4 (RU4). In rare occurences it can happen, that the Rollup installation procedure hangs at Creating the Services Configuration, leading to an broken TMG installation.
If you are planning to install RU4, make sure to create a full backup of your appliance using the supported methods (DriveSnapshot images of C: and D: drive).
Our support team is currently working on this issue, updates on this issue will be posted here.

Thanks for your attention in this matter,

your SecureGUARD Team

 
21 May 2013
UAG SP3

Dear Customer, dear Reseller,
it is recommended that you activate existing configuration before installing an UAG Service Pack or Update.
This avoids the problem, that existing Trunks are deleted and UAG Services are not able to start.
More information about installation of a Service Pack can be found here: Microsoft Technet

If you already have the problem that existing Trunks are deleted and Services are not able to start you can use the UAGSchemaUpgradeUtil to upgrade an backup from a previous Service Pack or Upgrade level.
This can be found here: C:\Program Files\Forefront Unified Access Gateway\common\bin\UAGSchemaUpgradeUtil.exe

 
06 May 2013
UAG SP3

Dear Customer, Dear Reseller
there is currently an issue when installing UAG SP3 in Evaluation (all Trunks are deleted during Update process) We recommend to pospone an upgrade from UAG to SP3 at the moment. We currently do a deep investigation in this topic. As soon as we have additional Information we will inform you at this site.

 
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Support News

17 October 2014
Maintenance

10 February 2014
TMG2010 SP2 Rollup4

21 May 2013
UAG SP3

06 May 2013
UAG SP3